USING GOOGLE MAPS AS A TOOL FOR TWO-WAY POLITICAL COMMUNICATION WITH CITIZENS Analysis of the Case of the Congress of the Republic of Peru

In recent times, there has been a discernible rise in the prevalence of corruption within Peru's democratic system. This study analyses a corpus of 993 comments on Google Maps reviews of the Congress of the Republic of Peru. VADER is employed for the purpose of sentiment analysis, with the generation of a word cloud facilitating the visualisation and summarisation of citizens' opinions. The results demonstrate a pervasive sentiment of distrust, with notable terms such as "Much Corruption" and "Rat Hole" emerging as prominent features. During periods of political turbulence, an increase in the number of opinions is observed. It is recommended that future studies expand the sample and consider records from other social networks in order to gain a more comprehensive understanding of public perception.